We are currently investigating an issue where players entering Cartoonival may get stuck with a black screen. If you are experiencing this issue, please try using the key combo for opening and closing options panel, which by default is SHIFT+ESCAPE. If you still have this issue after using the workaround, please send us an Email to support@toontownrewritten.com with your Account Name, Toon Name and an attached log file for your most recent play session. If you do not know where your gameplay log files are, please see https://www.toontownrewritten.com/help/faq/accounts--login#logs-locate