Some systems are experiencing issues

Stickied Incidents

Thursday 21st January 2021

Support System Delay in Support System responses

Our Support System is currently experiencing an outage resulting in a delay in responses being sent from our Support Representatives.

  • We are aware of this issue and are currently investigating.

  • Thursday 7th January 2021

    Download Servers Download Servers Failing in Certain Regions

    There is currently a partial outage of our download servers, impacting the ability to enter Toontown for players in certain regions of the world.

    This issue is was unfortunately caused by our hosting providers -- so at the current time we're patiently waiting on a fix. Once a fix is put in place, we'll let you know as soon as possible.

  • This incident has been resolved.

  • Our providers fix for the Download Servers has not eliminated the issue, and different areas are now affected than were before. We're continuing to follow the incident and monitor changes as they happen.

    Windows users on version 1.2.5 of the launcher may currently experience a fatal error when trying to log in. macOS users may experience a delay between logging in and the game opening. We're sorry for this inconvenience!

  • Our Download Server providers have addressed the issue, and downloads should return to normal worldwide. If you still experience issues, please let us know by contacting our support Toons.

  • Monday 28th December 2020

    Download Servers Download Server Outage

    Our content delivery network provider is currently suffering an outage, as a result cdn.toontownrewritten.com is inaccessible at this time. Until the issue has been resolved difficulties will be experienced updating the launcher or game.

    Due to our use of caching on the CDN these issues will get worse as currently cached items expire, we apologise for the inconvenience and are waiting promptly for a status update from our provider.

  • Our provider has rectified the issue and our CDN is now functioning as normal in most regions, some regions may take a bit longer to propagate the changes.

  • We're continuing to keep track of the incident; at this time our provider has isolated the cause and is working on bringing everything back online. There isn't currently an estimated time for this and due to the work involved it could take several more hours.

    As a result of the continued outage elements of the website, such as the fonts and images, are unable to load and players using Windows will experience crashes when opening their launchers.

  • Saturday 26th December 2020

    Game Servers Snowballs not throwable in battle

    We've identified an issue with the game logic that prevents snowballs from being throwable unless you're currently in possession of a pink slip, we're hoping to have a hotfix out for this issue as soon as it is possible to do so!

    Past Incidents

    Thursday 21st January 2021

    Support System Delay in Support System responses

    Our Support System is currently experiencing an outage resulting in a delay in responses being sent from our Support Representatives.

  • We are aware of this issue and are currently investigating.

  • Thursday 7th January 2021

    Download Servers Download Servers Failing in Certain Regions

    There is currently a partial outage of our download servers, impacting the ability to enter Toontown for players in certain regions of the world.

    This issue is was unfortunately caused by our hosting providers -- so at the current time we're patiently waiting on a fix. Once a fix is put in place, we'll let you know as soon as possible.

  • This incident has been resolved.

  • Our providers fix for the Download Servers has not eliminated the issue, and different areas are now affected than were before. We're continuing to follow the incident and monitor changes as they happen.

    Windows users on version 1.2.5 of the launcher may currently experience a fatal error when trying to log in. macOS users may experience a delay between logging in and the game opening. We're sorry for this inconvenience!

  • Our Download Server providers have addressed the issue, and downloads should return to normal worldwide. If you still experience issues, please let us know by contacting our support Toons.

  • Monday 28th December 2020

    Download Servers Download Server Outage

    Our content delivery network provider is currently suffering an outage, as a result cdn.toontownrewritten.com is inaccessible at this time. Until the issue has been resolved difficulties will be experienced updating the launcher or game.

    Due to our use of caching on the CDN these issues will get worse as currently cached items expire, we apologise for the inconvenience and are waiting promptly for a status update from our provider.

  • Our provider has rectified the issue and our CDN is now functioning as normal in most regions, some regions may take a bit longer to propagate the changes.

  • We're continuing to keep track of the incident; at this time our provider has isolated the cause and is working on bringing everything back online. There isn't currently an estimated time for this and due to the work involved it could take several more hours.

    As a result of the continued outage elements of the website, such as the fonts and images, are unable to load and players using Windows will experience crashes when opening their launchers.

  • Saturday 26th December 2020

    Game Servers Snowballs not throwable in battle

    We've identified an issue with the game logic that prevents snowballs from being throwable unless you're currently in possession of a pink slip, we're hoping to have a hotfix out for this issue as soon as it is possible to do so!

    Wednesday 16th December 2020

    Game Servers Game Server Disconnections

    We're currently aware of an issue causing infrequent mass-disconnections from the game server, our Technical Operations team are investigating the root cause and we hope to have it corrected as soon as possible.

    After a disconnection occurs it may be several minutes before players can easily reconnect to the game, we recommend not constantly retrying as this may make it more difficult to recover stability.

  • The maintenance has been completed and we're going to be monitoring for any issues that arise to ensure everything remains stable.

  • The previous maintenance performed by our provider has not corrected the issue and a further necessary configuration change has been identified.

    The game will be closing for maintenance on the 22nd December at 9:00pm PST to allow for the changes to be made.

  • Our provider has performed the maintenance and we're now monitoring to ensure everything remains stable.

  • Our infrastructure will be undergoing a configuration change in relation to the recent issues after 9:15pm Toontown Time, this may cause disconnections.

  • We're continuing to experience mass-disconnections at points throughout the day. Given we've now entered the holiday season and have players returning to take part in the festivities, we're extremely sorry for the inconvenience and any disappointment that has been caused over the last few days.

    Our Technical Operations team has narrowed the issue down to being with one of our providers and we're awaiting their fix.

  • We are aware of this issue and are currently investigating.

  • Tuesday 15th December 2020

    SpeedChat+ SpeedChat+ Issues

    You may experience chat lag when using SpeedChat+ at the moment. We're on the case, and are currently looking into it!

  • A patch has been deployed to resolve the Speedchat+ issues.

  • We've identified the problem as a frequent crash on the same service that handles friends management and SpeedChat+. We're working on a patch to prevent further crashes on this service.

  • Game Servers Toontown Rewritten Game Update

    We're in the process of testing the 2.7.0 deployment and have stumbled upon some issues, we're hard at work getting these ironed out to get everyone back into Toontown as promptly as we can.

  • We've finished patching all the issues and the game is back up and running!

  • We're investigating what needs patching and working on getting things patched up.

  • Monday 23rd November 2020

    Game Servers Game Server Stability

    Our Game Servers are currently experiencing instabilities resulting in occassional disconnections and some in-game anomalies, such as losing/gaining laff at random.

  • We've completed the maintenance and will be continuing to watch for further potential issues.

  • Pardon our Dust! We'll be bringing the game back down for another maintenance period at 8:00AM Toontown Time (PST) in an attempt to address the recent performance issues. Thank you for your patience and understanding.

  • We are aware of this issue and are currently investigating.