Stickied Incidents

Thursday 20th February 2020

Website / Login Servers Account Settings and ToonGuard Performance Issues

Our account security systems are running a bit slow at the moment, and we are closely monitoring the situation. In particular, some ToonGuard emails may fail to properly send, so if you receive a ToonGuard prompt don't fret -- we're working on a solution! If you're changing your password or enabling ToonGuard and/or Two-Factor Authentication, you may have a slow experience at this time.

We've rolled out measures to fix the web back-end issues causing instability with login and ToonGuard. We will continue to monitor the servers in case anything else pops up.

Past Incidents

Monday 3rd February 2020

Support System Support Server Issues

We're currently experiencing an issue with our Support system. We are unable to open and respond to email tickets. It is believed we are still receiving emails perfectly, but are still investigating the extent of this outage. Please expect delayed responses while we experience this issue. We apologize for any inconveniences caused at this time.

We now believe this issue has been resolved. If you continue experiencing any problems, please let us know. Thanks again for your patience and understanding.

We have identified the issue and have deployed a fix. We are monitoring our services to ensure no further issues occur. Unfortunately, emails sent to us during the outage had their contents wiped. You are welcome to re-submit your ticket to us, but our Support Agents are aware of the tickets that have been affected and will be reaching out in the near future to help you with your issues. Thank you for your patience and understanding while we worked through this issue.

We are still investigating this issue. We have determined that any incoming emails to our support service are blank. We advise holding off on sending in emails until we have found a solution to this issue. Once resolved, we will respond to every blank ticket we have received asking for the ticket to be re-sent. Once again, we apologize for any inconveniences caused.