Some systems are experiencing issues

Stickied Incidents

Sunday 19th September 2021

Game Servers Stuck on black screen at Cartoonival

We are currently investigating an issue where players entering Cartoonival may get stuck with a black screen. If you are experiencing this issue, please try using the key combo for opening and closing options panel, which by default is SHIFT+ESCAPE. If you still have this issue after using the workaround, please send us an Email to support@toontownrewritten.com with your Account Name, Toon Name and an attached log file for your most recent play session. If you do not know where your gameplay log files are, please see https://www.toontownrewritten.com/help/faq/accounts--login#logs-locate

  • We have released an update that addresses most of the issues with Cartoonival that appeared today. Please send us an Email if you still get a black screen after updating to 2.9.10!

  • Past Incidents

    Sunday 19th September 2021

    Game Servers Stuck on black screen at Cartoonival

    We are currently investigating an issue where players entering Cartoonival may get stuck with a black screen. If you are experiencing this issue, please try using the key combo for opening and closing options panel, which by default is SHIFT+ESCAPE. If you still have this issue after using the workaround, please send us an Email to support@toontownrewritten.com with your Account Name, Toon Name and an attached log file for your most recent play session. If you do not know where your gameplay log files are, please see https://www.toontownrewritten.com/help/faq/accounts--login#logs-locate

  • We have released an update that addresses most of the issues with Cartoonival that appeared today. Please send us an Email if you still get a black screen after updating to 2.9.10!