Some systems are experiencing issues

Stickied Incidents

Saturday 25th May 2024

Loss of cog-suit promotion earned laff after suit upgrade

An issue was discovered with a task meant to detect and correct broken Toon states where it did not properly account for cog suit upgrade. The task has been corrected and laff values will be normalized after districts have been restarted.

  • District draining is actively underway and laff will be automatically corrected as Toons are relocated.

  • Wednesday 24th April 2024

    Download Servers Elevated rates of "Update Check Failed" errors occuring on Launchers

    A new launcher version, 1.5.10, is now available for Toons on Windows systems that includes additional changes to address some causes of the "Uh oh! The update check failed. Check https://toon.town/status for more information." errors being seen on certain systems. Please contact support@toontownrewritten.com if you continue to encounter update problems.

  • The Linux flatpak has been updated to include the 1.5.10 and Toons on Linux are encouraged to update via issuing flatpak update in a terminal or using their distribution's software manager, e.g. GNOME Software.

  • Past Incidents

    Saturday 25th May 2024

    Loss of cog-suit promotion earned laff after suit upgrade

    An issue was discovered with a task meant to detect and correct broken Toon states where it did not properly account for cog suit upgrade. The task has been corrected and laff values will be normalized after districts have been restarted.

  • District draining is actively underway and laff will be automatically corrected as Toons are relocated.

  • Intermittent game crash/hang when switching between multiple Toons in the same session.

    Our Technical Toons are investigating an issue where the Toontown Rewritten may hang while switching between multiple Toons in the same session.

    Wednesday 22nd May 2024

    Website / Login Servers ToontownRewritten.com website and API outage

    The Toontown Rewritten website is currently experiencing an outage. Our Technical Toons are currently investigating the incident and are working on a resolution.

    Game Servers Intermittent gameserver connection issues

    Our Technical Toons are aware of connection drop occurring between 9:50-10:00AM TTT. We're monitoring our load balancer metrics for more occurrences and will update with more information as it becomes available.

    Thursday 16th May 2024

    Game-Wide Services Existing partner event codes not yet awarding new Jellybean Overalls

    Our Technical Toons will be updating the various existing partner event codes to award the new Jellybean Overalls. This process has not yet been completed and this status entry serves as a tracking reference for the community.

  • All existing partner event jellybean codes have been reprocessed to now contain the new Jellybean Overalls. Thank you for your patience and enjoy PartnerFest!

  • Saturday 11th May 2024

    Website / Login Servers Performance Issues on web /api/ endpoint

    Our Technical Toons have deployed a fix and are monitoring the stability of the web servers.

  • The API servers have passed the original time-to-failure with the patches applied so this incident has been considered resolved.

  • Wednesday 24th April 2024

    Download Servers Elevated rates of "Update Check Failed" errors occuring on Launchers

    A new launcher version, 1.5.10, is now available for Toons on Windows systems that includes additional changes to address some causes of the "Uh oh! The update check failed. Check https://toon.town/status for more information." errors being seen on certain systems. Please contact support@toontownrewritten.com if you continue to encounter update problems.

  • The Linux flatpak has been updated to include the 1.5.10 and Toons on Linux are encouraged to update via issuing flatpak update in a terminal or using their distribution's software manager, e.g. GNOME Software.