Our Support System is currently experiencing a major outage affecting outbound communications. You should still receive systematic emails, such as ToonGuard tokens and password reset links during this time; however, Postmaster Pete replies and responses to all tickets will be delayed until the ticketing system has been brought back up.
If you have an inquiry that is not specific to your account, such as launcher troubleshooting, feel free to reach out to us via Twitter (https://twitter.com/Toontown) and we'll meet you over there to assist! Thanks again for your patience as we work diligently to bring our ticketing system back up.
Our support systems are now fully operational! Please give us some time to catch up on messages that were sent during the outage. Thanks for your patience!
Sunday 19th September 2021
Game ServersStuck on black screen at Cartoonival
We are currently investigating an issue where players entering Cartoonival may get stuck with a black screen. If you are experiencing this issue, please try using the key combo for opening and closing options panel, which by default is SHIFT+ESCAPE. If you still have this issue after using the workaround, please send us an Email to firstname.lastname@example.org with your Account Name, Toon Name and an attached log file for your most recent play session. If you do not know where your gameplay log files are, please see https://www.toontownrewritten.com/help/faq/accounts--login#logs-locate
We have released an update that addresses most of the issues with Cartoonival that appeared today. Please send us an Email if you still get a black screen after updating to 2.9.10!