All systems are operational

Past Incidents

Friday 4th June 2021

Support System Delay in Support System Responses

Our Support System is currently experiencing a major outage affecting outbound communications. You should still receive systematic emails, such as ToonGuard tokens and password reset links during this time; however, Postmaster Pete replies and responses to all tickets will be delayed until the ticketing system has been brought back up.

If you have an inquiry that is not specific to your account, such as launcher troubleshooting, feel free to reach out to us via Twitter (https://twitter.com/Toontown) and we'll meet you over there to assist! Thanks again for your patience as we work diligently to bring our ticketing system back up.

  • This incident has been resolved.

  • We have deployed a fix for this issue and are now monitoring it to ensure that all systems are functional again. Thank you for your patience!

    • Tuesday 1st June 2021

    Game Servers Game Server Outage

    Our Game Servers are experiencing a partial outage. This may cause difficulty connecting to the game, as well as disconnections from the game.

  • This incident has been resolved.

    • Thursday 20th May 2021

    Support System Delay in Support System Responses

    Our Support System is currently experiencing a major outage affecting outbound communications. You should still receive systematic emails, such as ToonGuard tokens and password reset links during this time; however, Postmaster Pete replies and responses to all tickets will be delayed until the ticketing system has been brought back up.

    If you have an inquiry that is not specific to your account, such as launcher troubleshooting, feel free to reach out to us via Twitter (https://twitter.com/Toontown) and we'll meet you over there to assist! Thanks again for your patience as we work diligently to bring our ticketing system back up.

  • Our support system is now back up and we are monitoring for further issues. It will take us some time to catch up on emails. Thanks for your patience!

    • Thursday 6th May 2021

    Support System Delay in Support System Responses

    Our Support System is currently experiencing a major outage, affecting the receipt of both inbound & outbound communications. You should still receive systematic emails, such as ToonGuard tokens, password reset links, and the like during this time.

    If you have an inquiry that is not specific to your account, such as launcher troubleshooting, feel free to reach out to us via Twitter (https://twitter.com/Toontown) and we'll meet you over there to assist! Thanks again for your patience as we work diligently to bring our ticketing system back up.

  • Our support system is now back up and we are monitoring for further issues. It will take us some time to catch up on Emails. Thanks for your patience!

  • We are continuing to investigate the issue with our mail system. At this time we have no ETA in when it will be back up. Thanks for your patience!