Some systems are experiencing issues

Stickied Incidents

Monday 22nd February 2021

Game Servers Game Server Outage

Our Game Servers are currently experiencing a partial outage, this may cause disconnections and the inability to connect to the game after logging in.

  • The maintenance has concluded and we've reopened the game to new logins.

    If any unexpected issues arise please contact support@toontownrewritten.com!

  • Our Technical Operations and Programming teams are still actively working on mitigation and rectification for the recent in-game issues.

    At the current time we do not have an estimate for when the game may reopen to players; We apologise for the extended downtime and will share any future updates as they happen.

  • Thursday 21st January 2021

    Support System Delay in Support System responses

    Our Support System is currently experiencing an outage resulting in a delay in responses being sent from our Support Representatives.

  • This incident has been resolved.

  • We are aware of this issue and are currently investigating.

  • Thursday 7th January 2021

    Download Servers Download Servers Failing in Certain Regions

    There is currently a partial outage of our download servers, impacting the ability to enter Toontown for players in certain regions of the world.

    This issue is was unfortunately caused by our hosting providers -- so at the current time we're patiently waiting on a fix. Once a fix is put in place, we'll let you know as soon as possible.

  • This incident has been resolved.

  • Our providers fix for the Download Servers has not eliminated the issue, and different areas are now affected than were before. We're continuing to follow the incident and monitor changes as they happen.

    Windows users on version 1.2.5 of the launcher may currently experience a fatal error when trying to log in. macOS users may experience a delay between logging in and the game opening. We're sorry for this inconvenience!

  • Our Download Server providers have addressed the issue, and downloads should return to normal worldwide. If you still experience issues, please let us know by contacting our support Toons.

  • Monday 28th December 2020

    Download Servers Download Server Outage

    Our content delivery network provider is currently suffering an outage, as a result cdn.toontownrewritten.com is inaccessible at this time. Until the issue has been resolved difficulties will be experienced updating the launcher or game.

    Due to our use of caching on the CDN these issues will get worse as currently cached items expire, we apologise for the inconvenience and are waiting promptly for a status update from our provider.

  • Our provider has rectified the issue and our CDN is now functioning as normal in most regions, some regions may take a bit longer to propagate the changes.

  • We're continuing to keep track of the incident; at this time our provider has isolated the cause and is working on bringing everything back online. There isn't currently an estimated time for this and due to the work involved it could take several more hours.

    As a result of the continued outage elements of the website, such as the fonts and images, are unable to load and players using Windows will experience crashes when opening their launchers.

  • Saturday 26th December 2020

    Game Servers Snowballs not throwable in battle

    We've identified an issue with the game logic that prevents snowballs from being throwable unless you're currently in possession of a pink slip, we're hoping to have a hotfix out for this issue as soon as it is possible to do so!

    Past Incidents

    Monday 22nd February 2021

    Game Servers Game Server Outage

    Our Game Servers are currently experiencing a partial outage, this may cause disconnections and the inability to connect to the game after logging in.

  • The maintenance has concluded and we've reopened the game to new logins.

    If any unexpected issues arise please contact support@toontownrewritten.com!

  • Our Technical Operations and Programming teams are still actively working on mitigation and rectification for the recent in-game issues.

    At the current time we do not have an estimate for when the game may reopen to players; We apologise for the extended downtime and will share any future updates as they happen.

  • Thursday 21st January 2021

    Support System Delay in Support System responses

    Our Support System is currently experiencing an outage resulting in a delay in responses being sent from our Support Representatives.

  • This incident has been resolved.

  • We are aware of this issue and are currently investigating.

  • Thursday 7th January 2021

    Download Servers Download Servers Failing in Certain Regions

    There is currently a partial outage of our download servers, impacting the ability to enter Toontown for players in certain regions of the world.

    This issue is was unfortunately caused by our hosting providers -- so at the current time we're patiently waiting on a fix. Once a fix is put in place, we'll let you know as soon as possible.

  • This incident has been resolved.

  • Our providers fix for the Download Servers has not eliminated the issue, and different areas are now affected than were before. We're continuing to follow the incident and monitor changes as they happen.

    Windows users on version 1.2.5 of the launcher may currently experience a fatal error when trying to log in. macOS users may experience a delay between logging in and the game opening. We're sorry for this inconvenience!

  • Our Download Server providers have addressed the issue, and downloads should return to normal worldwide. If you still experience issues, please let us know by contacting our support Toons.

  • Monday 28th December 2020

    Download Servers Download Server Outage

    Our content delivery network provider is currently suffering an outage, as a result cdn.toontownrewritten.com is inaccessible at this time. Until the issue has been resolved difficulties will be experienced updating the launcher or game.

    Due to our use of caching on the CDN these issues will get worse as currently cached items expire, we apologise for the inconvenience and are waiting promptly for a status update from our provider.

  • Our provider has rectified the issue and our CDN is now functioning as normal in most regions, some regions may take a bit longer to propagate the changes.

  • We're continuing to keep track of the incident; at this time our provider has isolated the cause and is working on bringing everything back online. There isn't currently an estimated time for this and due to the work involved it could take several more hours.

    As a result of the continued outage elements of the website, such as the fonts and images, are unable to load and players using Windows will experience crashes when opening their launchers.