All systems are operational

Past Incidents

Monday 12th July 2021

Download Servers Download Server Outage

Our content delivery network provider is currently suffering an outage, as a result cdn.toontownrewritten.com is inaccessible at this time. Until the issue has been resolved difficulties will be experienced updating the launcher or game.

Due to our use of caching on the CDN these issues will get worse as currently cached items expire, we apologize for the inconvenience and are waiting promptly for a status update from our provider.

  • This issue has been resolved.

  • Our download servers are operational, and you should now be able to download files and log in. If any unexpected issues arise please contact support@toontownrewritten.com!

    • Monday 28th June 2021

    Game Servers Game Server Performance issues

    Our Game Servers are experiencing performance issues. This may cause difficulty connecting to the game, playing the game, as well as disconnections from the game. We are working as quickly as we can to resolve these issues.

  • Our Technical Operations team have just completed the final round of District maintenance to wrap up the work on the recent performance issues. All server components are back to usual operation and are remaining healthy.

    We're sorry for the inconvenience caused over the first couple of days of the v2.9 update, and we hope you continue to enjoy the update now that everything is back to smooth operation!

  • Our Technical Operations team believe they have identified the root cause of the recent server instabilities and have performed a brief maintenance to apply the patch.

    We'll be monitoring performance to see if the instabilities have been rectified. Thank you for your patience throughout this process!

    • Sunday 27th June 2021

    Gardening Max Outfit not delivering

    We are aware of an issue where the gardening max outfit is not being delivered to Toons that qualify for it. Our team is looking into this issue and there is no need to send us an Email about the issue.

  • This issue has been fixed as of 2.9.4. For those of you that are missing the gardening max outfit, please sell a flower at your wheelbarrow to get your outfit!

  • We have determined the cause of this issue, which will require a game update to fix. We are in the process of preparing a fix and will update the game as soon as we can. Thanks for your patience!

    • Saturday 19th June 2021

    Support System Delay in Support System Responses

    Our Support System is currently experiencing a major outage affecting outbound communications. You should still receive systematic emails, such as ToonGuard tokens and password reset links during this time; however, Postmaster Pete replies and responses to all tickets will be delayed until the ticketing system has been brought back up.

    If you have an inquiry that is not specific to your account, such as launcher troubleshooting, feel free to reach out to us via Twitter (https://twitter.com/Toontown) and we'll meet you over there to assist! Thanks again for your patience as we work diligently to bring our ticketing system back up.

  • We have deployed a fix for this issue and are now monitoring it to ensure that all systems are functional again. Thank you for your patience!

    • Friday 4th June 2021

    Support System Delay in Support System Responses

    Our Support System is currently experiencing a major outage affecting outbound communications. You should still receive systematic emails, such as ToonGuard tokens and password reset links during this time; however, Postmaster Pete replies and responses to all tickets will be delayed until the ticketing system has been brought back up.

    If you have an inquiry that is not specific to your account, such as launcher troubleshooting, feel free to reach out to us via Twitter (https://twitter.com/Toontown) and we'll meet you over there to assist! Thanks again for your patience as we work diligently to bring our ticketing system back up.

  • This incident has been resolved.

  • We have deployed a fix for this issue and are now monitoring it to ensure that all systems are functional again. Thank you for your patience!