Some systems are experiencing issues

Stickied Incidents

Tuesday 15th July 2025

Website / Login Servers Web server outage

Whoops! The Cogs threw a wrench at our web server unexpectedly! We are working on getting it back up as soon as possible. Thanks for your patience!

  • Our web server is back up and we are monitoring. We do apologize for the inconvenience!

  • We have identified the cause of the outage and are restoring services. Thanks for your patience!

    • Past Incidents

    Tuesday 15th July 2025

    Website / Login Servers Web server outage

    Whoops! The Cogs threw a wrench at our web server unexpectedly! We are working on getting it back up as soon as possible. Thanks for your patience!

  • Our web server is back up and we are monitoring. We do apologize for the inconvenience!

  • We have identified the cause of the outage and are restoring services. Thanks for your patience!

    • Wednesday 25th June 2025

    Website / Login Servers Login server outage

    Whoops! A Cog threw a wrench in our login systems unexpectedly. We are working on fixing the issue. Thanks for your patience!

  • Outage June 25th, 2025 Postmortem:

    The web caching layer was restarted to clear out stale data and, upon restart, authentication to the service was not functional. The issue has been resolved so the service is now free to be restarted at any point and correctly come up.

  • This issue is now fixed, thanks for your patience!

    • Website / Login Servers Web site and login server outage

    Our web site and login servers are experiencing a major outage. This may cause difficulty connecting to the game, as well as disconnections from the game.

  • The web site and login server issues have been fixed. Thanks for your patience!

    • Thursday 12th June 2025

    Support System Delay in Support System Responses

    Our Support System is currently experiencing a major outage affecting outbound communications. You should still receive systematic emails, such as ToonGuard tokens and password reset links during this time; however, Postmaster Pete replies and responses to all tickets will be delayed until the ticketing system has been brought back up.

    If you have an inquiry that is not specific to your account, such as launcher troubleshooting, feel free to reach out to us via BlueSky (https://bsky.app/profile/toontownrewritten.com) and we'll meet you over there to assist! Thanks again for your patience as we work diligently to bring our ticketing system back up.

  • The support systems issue has been fixed and we are monitoring status. Please give us some time for us to catch up on the Emails. Thanks for your patience!

    • Friday 23rd May 2025

    Website / Login Servers toon.town Link Service unavailable

    Our server that processes toon.town links is currently down. Because of this toon.town links will not work at this time. Our Technical Toons are working on this issue.

  • Toon.Town links are now working again and we are monitoring the system. Thanks for your patience!

    • Support System Delay in Support System Responses

    Our Support System is currently experiencing a major outage affecting outbound communications. You should still receive systematic emails, such as ToonGuard tokens and password reset links during this time; however, Postmaster Pete replies and responses to all tickets will be delayed until the ticketing system has been brought back up.

    If you have an inquiry that is not specific to your account, such as launcher troubleshooting, feel free to reach out to us via BlueSky (https://bsky.app/profile/toontownrewritten.com) and we'll meet you over there to assist! Thanks again for your patience as we work diligently to bring our ticketing system back up.

  • Our E-mail support system is now operational and we are monitoring the server. Please give us some time to catch up on the Emails that came in during the outage. Thanks for your patience!