Some systems are experiencing issues

Stickied Incidents

Sunday 29th March 2020

Game-Wide Services Major Game Service Issues

We are aware of a major outage across game-wide services right now. This includes the account and authentication servers. We are investigating the cause of these issues and hope to have more information soon.

  • Game-wide services appear to have returned to normal. We will continue to monitor the game in case further issues arise.

  • You can now return to Toontown, but you may still encounter issues. We are actively monitoring the game in case further issues persist.

  • Saturday 21st March 2020

    Game-Wide Services Major Game Services issues

    The game is currently experiencing performance issues in game-wide services (such as the authentication server, teleportation, and friends lists). We have isolated the symptoms to a suspected root cause of database performance. We have deployed database access optimizations to the game and are looking into more potential optimizations and fixes.

  • We have rolled out a server-side fix for the Toon Details Panel issue. We will be monitoring the performance of our database on a feature-by-feature basis.

    We will be monitoring DB performance going forward to see if any other features are causing performance issues. Thank-you for your patience and understanding while we resolved this issue.

  • We have reverted the changes made during last night's maintenance. Our new theory is that a bug in the implementation of the Toon Details Panel on the server side is causing increased database load. We are working to roll out a server-side fix.

  • We are aware of continued performance issues in game-wide services. We are still investigating problem points in our database performance. Thank you for your patience.

  • We've now deployed a fix that should address all the issues, so hop in and play! We'll be closely monitoring the situation to make sure nothing else is amiss.

  • Our previous fixes failed to address the root cause of the issues, but given the current circumstances we've decided to take the game offline for maintenance to apply a more permanent fix -- allowing for us to maintain high player population over time. We have high hopes for this fix, so stay "Tooned" for the fix to be completed!

  • We believe we have identified the root cause of the problem. We are working on a solution and will attempt to deploy a fix as soon as possible. We apologize for the continued inconvenience and appreciate your patience.

  • We have determined the issues are due to the increase of game activity causing unexpected lag between our game servers, the web site, and the database systems. We are working on a solution to reduce the lag to a point the game can play more smoothly with higher numbers of activity.

  • Past Incidents

    Sunday 29th March 2020

    Game-Wide Services Major Game Service Issues

    We are aware of a major outage across game-wide services right now. This includes the account and authentication servers. We are investigating the cause of these issues and hope to have more information soon.

  • Game-wide services appear to have returned to normal. We will continue to monitor the game in case further issues arise.

  • You can now return to Toontown, but you may still encounter issues. We are actively monitoring the game in case further issues persist.

  • Saturday 21st March 2020

    Game-Wide Services Major Game Services issues

    The game is currently experiencing performance issues in game-wide services (such as the authentication server, teleportation, and friends lists). We have isolated the symptoms to a suspected root cause of database performance. We have deployed database access optimizations to the game and are looking into more potential optimizations and fixes.

  • We have rolled out a server-side fix for the Toon Details Panel issue. We will be monitoring the performance of our database on a feature-by-feature basis.

    We will be monitoring DB performance going forward to see if any other features are causing performance issues. Thank-you for your patience and understanding while we resolved this issue.

  • We have reverted the changes made during last night's maintenance. Our new theory is that a bug in the implementation of the Toon Details Panel on the server side is causing increased database load. We are working to roll out a server-side fix.

  • We are aware of continued performance issues in game-wide services. We are still investigating problem points in our database performance. Thank you for your patience.

  • We've now deployed a fix that should address all the issues, so hop in and play! We'll be closely monitoring the situation to make sure nothing else is amiss.

  • Our previous fixes failed to address the root cause of the issues, but given the current circumstances we've decided to take the game offline for maintenance to apply a more permanent fix -- allowing for us to maintain high player population over time. We have high hopes for this fix, so stay "Tooned" for the fix to be completed!

  • We believe we have identified the root cause of the problem. We are working on a solution and will attempt to deploy a fix as soon as possible. We apologize for the continued inconvenience and appreciate your patience.

  • We have determined the issues are due to the increase of game activity causing unexpected lag between our game servers, the web site, and the database systems. We are working on a solution to reduce the lag to a point the game can play more smoothly with higher numbers of activity.

  • Monday 16th March 2020

    Website / Login Servers Website / Login Services Down

    Due to issues with certain third-party providers, you may be unable to access ToontownRewritten.com or log into the game. If you're already in-game, this does not affect you -- just don't log out! For everyone else, we're contacting our third-party providers now to find a solution.

  • We've just rolled out a fix for the issues. Have fun in Toontown!

  • Thursday 20th February 2020

    Website / Login Servers Account Settings and ToonGuard Performance Issues

    Our account security systems are running a bit slow at the moment, and we are closely monitoring the situation. In particular, some ToonGuard emails may fail to properly send, so if you receive a ToonGuard prompt don't fret -- we're working on a solution! If you're changing your password or enabling ToonGuard and/or Two-Factor Authentication, you may have a slow experience at this time.

  • We've rolled out measures to fix the web back-end issues causing instability with login and ToonGuard. We will continue to monitor the servers in case anything else pops up.

  • Monday 3rd February 2020

    Support System Support Server Issues

    We're currently experiencing an issue with our Support system. We are unable to open and respond to email tickets. It is believed we are still receiving emails perfectly, but are still investigating the extent of this outage. Please expect delayed responses while we experience this issue. We apologize for any inconveniences caused at this time.

  • We now believe this issue has been resolved. If you continue experiencing any problems, please let us know. Thanks again for your patience and understanding.

  • We have identified the issue and have deployed a fix. We are monitoring our services to ensure no further issues occur. Unfortunately, emails sent to us during the outage had their contents wiped. You are welcome to re-submit your ticket to us, but our Support Agents are aware of the tickets that have been affected and will be reaching out in the near future to help you with your issues. Thank you for your patience and understanding while we worked through this issue.

  • We are still investigating this issue. We have determined that any incoming emails to our support service are blank. We advise holding off on sending in emails until we have found a solution to this issue. Once resolved, we will respond to every blank ticket we have received asking for the ticket to be re-sent. Once again, we apologize for any inconveniences caused.