All systems are operational

Stickied Incidents

Thursday 10th September 2020

Website / Login Servers Website and Login Connectivity Issues

Our website and login servers are currently returning an "Origin DNS Error"/"Error 1016" when attempting to visit the website or login via the launcher.

  • This incident has been resolved.

  • This issue is now resolved.

  • The issue has been identified as an issue with an upstream provider.

  • We are aware of this issue and are currently investigating.

  • Past Incidents

    Sunday 13th September 2020

    Support System Delay in Support System responses

    Our Support System is currently experiencing an outage resulting in a delay in new emails being confirmed and responses from our Support Representatives being sent.

  • This incident has been resolved.

  • We are aware of this issue and are currently investigating.

  • Saturday 12th September 2020

    Game Servers Game Unable To Launch

    The Toontown Rewritten game client is currently unable to launch due to an issue with the content downloading, we're aware of the issue and are working diligently to resolve it.

  • This incident has been resolved.

  • We have implemented a fix for this issue and are currently monitoring performance. You may encounter performance issues.

  • Our Technical Operations department remain at work on correcting the current game issues; however, for the security of our players, we're temporarily closing the game whilst the corrective work is done to prevent potentially harmful workarounds.

  • The issue has been identified and we are currently working on a fix.

  • Thursday 10th September 2020

    Website / Login Servers Website and Login Connectivity Issues

    Our website and login servers are currently returning an "Origin DNS Error"/"Error 1016" when attempting to visit the website or login via the launcher.

  • This incident has been resolved.

  • This issue is now resolved.

  • The issue has been identified as an issue with an upstream provider.

  • We are aware of this issue and are currently investigating.

  • Sunday 30th August 2020

    Website / Login Servers Website and Login Connectivity Issues

    CloudFlare are currently experiencing an issue resulting in increased errors, this is causing issues when attempting to login and authenticate with the game.

    Information on the CloudFlare incident can be found here.

  • This incident has been resolved.

  • CloudFlare are experiencing issues and we're waiting on their fix.

  • Friday 21st August 2020

    Game Servers Game Server Outage

    Our Game Servers are currently experiencing a major outage, this may cause disconnections and the inability to connect to the game after logging in.

  • This incident has been resolved.

  • A service provider is performing network maintenance resulting in infrequent disconnections, we're monitoring the situation.

  • We are aware of this issue and are currently investigating.

  • We have implemented a fix for this issue and are currently monitoring performance.

  • We are aware of this issue and are currently investigating.

  • We have implemented a fix for this issue and are currently monitoring performance.

  • We are aware of this issue and are currently investigating.

  • The issue has been remedied and we are currently monitoring performance.

  • We are aware of this issue and are currently investigating.

  • Saturday 15th August 2020

    Support System Delay in Support System responses

    Our Support System is currently experiencing an outage resulting in a delay in new emails being confirmed and responses from our Support Representatives being sent.

  • This incident has been resolved.

  • We have implemented a fix for this issue and are currently monitoring performance.

  • We are aware of this issue and are currently investigating.

  • Friday 31st July 2020

    Website / Login Servers Website/Login returning Error 502

    Our web server is currently experiencing a partial outage resulting in Error 502 displaying at times if you visit the website or attempt to login via the launcher.

  • We have implemented a fix for this issue and are currently monitoring performance.

  • We are aware of this issue and are currently investigating.

  • Wednesday 29th July 2020

    Support System Support Email Major Outage

    Our system that we use to process incoming emails for our Support Toons has gone down. We're currently investigating the cause of the downtime, and will restore it as soon as possible. In the meanwhile, please redirect all Support inquiries to our Social Media channels.

  • This incident has been resolved.

  • We have implemented a fix for this issue and are currently monitoring performance.

  • Sunday 26th July 2020

    Game Servers Game Server Connectivity

    Our Game Servers are currently experiencing an issue with connectivity for certain people resulting in disconnections and timeouts when trying to connect to the game.

  • This incident has been resolved.

  • The issue has been identified and we are currently working on a fix.

  • This incident has been resolved.

  • The issue has been identified as a provider hardware failure.

  • We are aware of this issue and are currently investigating.