UPDATE - The support system has been repaired.
Our Support System is currently experiencing a major outage, affecting the receipt of both inbound & outbound communications. You should still receive systematic emails, such as ToonGuard tokens, password reset links, and the like during this time.
If you have an inquiry that is not specific to your account, such as launcher troubleshooting, feel free to reach out to us via Twitter (https://twitter.com/Toontown) and we'll meet you over there to assist! Thanks again for your patience as we work diligently to bring our ticketing system back up.